FAQ's
1. What are the benefits of using a portable blender?
Portable blenders offer several benefits, including:
- Convenience: You can enjoy smoothies, protein shakes, and more anywhere, anytime.
- Portability: The compact design allows you to take your blender on the go.
- Powerful blending capabilities: Our blenders provide efficient blending for a variety of ingredients.
- Easy-to-use features: With user-friendly controls, you can blend your favorite drinks with ease.
2. What are the top-selling products at Tranquilbox?
Our top-selling products include the Blend Wave Pro, BlendPort Pro, and Mix Mate Portable Blender. These blenders offer powerful blending capabilities, portable designs, and easy-to-use features.
3. Are the blenders rechargeable?
Yes, our blenders are USB rechargeable. This allows you to conveniently charge them using a USB port, making them perfect for on-the-go blending.
4. Are the blenders leak-proof?
Yes, our blenders are designed with leak-proof seals to prevent any spills or leaks during blending. You can enjoy your drinks without worrying about any mess.
5. What is the return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact us at Shoptranquilbox@gmail.com.
6. Can I return perishable or custom products?
No, we do not accept returns for perishable goods such as food, flowers, or plants, custom products, or personal care goods. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. If you have any concerns about your specific item, please contact us for further assistance.
7. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days using your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
8. Can I exchange an item?
If you wish to exchange an item, we recommend returning the item you have and making a separate purchase for the new item. This will ensure a faster process to receive the desired product.
9. What if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.
10. What is the cooling off period for European Union customers?
If you are a customer in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please provide a receipt or proof of purchase when initiating the return.